Institutional Support & Technical Desk

Have questions about broker integration, MT5 EA setup, performance credits, or prop firm challenges? Our technical desk is on call 24/5 during global market trading hours.

Support Hours24/5 (Mon 00:00 - Fri 22:00 GMT)Synchronized with global FX & metals markets

Average Response TimeUnder 15 MinutesDirect engineer escalation on active setups

Cloud Execution Status All Systems Normal0.8ms London LD4 cross-connect

Frequently Answered Questions

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Security & Account Safety

Zero. Intelligent Trading is strictly non-custodial. You connect your broker account using a read-only investor password or client-side trade execution token. We have zero permissions to withdraw, transfer, or deposit your money. Only you hold master account credentials, two-factor authentication, and bank withdrawal routing.

Submit a Support Inquiry

Connect directly with a quantitative deployment engineer for MT5 setup or account troubleshooting.